Did you know that more than 85 percent of customers who are unhappy with the service they receive will never buy from you again?. Worse yet, research reveals that more than 90 percent of unhappy customers never even tell you they were displeased with the treatment they received. So you don’t get a second chance to correct your mistakes.
What are your clients and customers saying about you on Facebook and Twitter?
Today's social media is a powerful tool for consumers! The customer service experience your company provides can be shared with the world in an instant!
Don’t wait until your company has lost customers to begin making customer service a
priority. After all, achieving customer service excellence is an ongoing process
that requires ongoing commitment. Great customer service is really about showing your customers how much you value them! It's about establishing and building lifelong relationships with you clients. It's what I call Customer Service for Life!
Whether your employees interact with customers face-to-face or on the telephone, Jimenez will custom-tailor a program that meets your organization’s specific
customer service situation—and your employees will begin benefiting immediately from the latest (and best) customer service techniques.